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FREQUENTLY ASKED QUESTIONS

What does my order include?


You will receive a high resolution, print-quality digital file of your fuzzy face, with a name, on a white background.

We want you to be 100% satisfied with your fuzzy face illustration, so you also receive unlimited revisions with your purchase.




What types of payment do you accept?


Credit cards, debit cards and PayPal are the only forms of payment we accept at this time.




How long does it take to receive my order?


The general turnaround time is 2 -5 days, in some cases, less.

This is dependent on the quality of the photos submitted with the original order, and the information provided on the order form.

If more information or a re-submission of a photo is required, this can lengthen the turnaround duration.




Do you offer any printing services?


We will soon be offering framed fuzzy face illustrations.

If you would like to know more, please get in touch via the contact page.




What is your refund policy?


Due to the customised nature of each illustration, and the turnaround time for each order, we get started on your pet portrait straight away. This means that once the order has been placed, we are unable to cancel it. Because of this we offer a `100% satisfied guarantee, with unlimited revisions until you are completely happy with your fuzzy face - pet illustration with purpose.




Do I get a chance to review my illustration before I receive the final version?


Yes!

We want you to see your pet's unique personality every time you look at your fuzzy face pet illustration.

When you are happy, we are happy, so we will work with you until you are.




I deleted my file and need another copy. Is this possible?


Once you receive your digital file, please save it directly to your device so you can keep it for many years to come. We archive a copy of each illustration, and can reissue your pet portrait for $19.99 if you need a replacement.




Can I add or remove an object to the illustration?


We can remove objects such as a collar/lead/harness/vest, but we do not add anything to the illustration which isn't already in the photo. For example, a tongue, if you want your pet smiling.

This is to preserve the unique personality of your pet, so if you are after an illustration where your pet is smiling, then you must submit a photo of that nature.

Unless specified, we will always leave the collar on, but remove a harness.

If you specifically want something removed/left in, please detail this at the time of ordering.




Is my photo good enough to use for my fuzzy face illustration?


We review every photo submitted before we get started.

If we think that the photo you have uploaded will not produce the best possible illustration, we will reach out to you directly to re-submit another one.




How does my purchse help to rehome streey animals worldwide?


fuzzy face - pet illustrations are more than just a gift. They are a gift with purpose. A gift that gives back. 5% from the profit of each order is gifted back to not for profit, no kill shelters in different parts of the world. These rescues rely solely on the kindness and generosity of humans like yourself, to help them rehabilitate and ultimately rehome street, abandoned and surrendered animals
They devote their lives to giving animals in need a second chance at love and life, and we thank you on their behalf for your contribution.





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